Fruit Besties is a private fruit-bestie group chat for users 16+ who want a warm place to talk through tea, feelings, venting, and messy life moments. This Privacy Policy explains what information Fruit Besties collects, how it is used, and how to contact us.
If you have questions, feedback, or a privacy request, contact us at hi@fruitbesties.com.
1. App Store data summary
Fruit Besties may handle the following types of information, depending on how you use the app:
- User Content: chat text, selected screenshots or photos, visible text recognized from selected images, local tea summaries, and AI response context used to provide the chat experience.
- Identifiers and Preferences: app preferences such as nickname, birthday, age context, conversation mode, locale, zodiac sign, Secret Fruit state, available fruit list, and a stable app-install identifier used for fair-use and analytics.
- Onboarding and Product Analytics: onboarding question and answer selections, age in years, onboarding actions, feature button taps, and similar usage events used to understand where people need help and where the app experience gets confusing.
- Support Communications: your email address, message contents, screenshots you choose to send, and app/device details included when you contact support.
- Purchases: purchase or entitlement status if subscriptions or in-app purchases are enabled through the App Store.
- Diagnostics: technical logs, crash reports, device or app diagnostics, IP address, request time, and error details may be processed for security and operations.
Fruit Besties does not use this information for third-party advertising, does not use it to track you across other companies' apps or websites, and does not sell your chat messages, photos, or personal information.
2. Information you provide
Onboarding and preferences
The app may ask for a nickname, birthday, the kind of situation or feeling that brought you in, where you usually turn for support, what feels hard when sharing, what you are looking for, and your preferred chat mode. Your birthday is stored in the app so Fruit Besties can derive age-appropriate context, birthday moments, and zodiac sign. The app sends age and zodiac sign to the AI server for tone and context, not your raw birthday.
For onboarding research and product analytics, Fruit Besties may send age in years and selected answer text or answer IDs. The app does not send your nickname or raw birthday to the onboarding research table.
Chat messages and attachments
When you use the chat, you may enter text and choose one photo or screenshot at a time for the fruit group chat to read. Fruit Besties uses the iOS photo picker, compresses selected images for chat, stores an app-private copy after you send the message, and may recognize visible text in the selected image on device so follow-up messages can keep context. Fruit Besties does not save selected images into your public Photos library.
Fruit Besties is not intended for stalking, coercion, intimate image reads, unsafe advice, or emergency support.
Support messages
If you email support, we collect the information you include in that message, such as your email address, feedback, issue details, and any screenshots you choose to send. The in-app feedback email may prefill your device model, iOS version, and app version/build to help us troubleshoot; you can edit the email before sending it.
3. Information stored on your device
Fruit Besties stores chat history, selected photo attachments, local tea memory, onboarding preferences, conversation mode, Secret Fruit unlock state, and app settings locally on your device. This local storage helps the app remember the conversation and keep the experience personal.
If you have Fruit Besties Plus and iCloud is available, you can turn on iCloud backup in Settings. iCloud backup saves an Apple-managed private CloudKit backup snapshot so your local chat, attachments, memory, and profile can be restored on your devices. Backup stays off until you turn it on. Turning backup off in Settings stops future uploads but does not automatically delete existing cloud backups.
You can clear local chat data in the app settings. The account/data reset flow also attempts to delete the Fruit Besties iCloud backup when iCloud is reachable. You can also remove local app data by deleting the app from your device.
4. Information sent for AI responses
When you ask the fruit group chat to respond, the app may send the latest conversation context, your message, selected attachments for that message, recognized text from selected images, local tea summary, locale, age context, zodiac sign, conversation mode, available fruit list, and app-install identifier to the Fruit Besties AI server.
Fruit Besties may use third-party AI providers, including DeepSeek and OpenAI, through the Fruit Besties server to process AI requests and generate responses. The server uses this information to generate a fruit group chat response, route specialist or Secret Fruit behavior, apply safety handling, and return optional context such as mood or energy signals, memory candidates, context summaries, and image briefs.
Fruit Besties may also use OpenAI omni-moderation to review user-submitted text, selected images, recognized text from images, and related context for sensitive content, safety handling, abuse prevention, and policy enforcement before or during AI response generation.
Fruit Besties requires third-party AI providers that receive personal information from Fruit Besties to process it under privacy and security obligations that provide the same or equal protection as this Privacy Policy and applicable App Store privacy requirements.
AI provider privacy information is available from OpenAI's Privacy Policy, OpenAI's API data controls, DeepSeek's Privacy Policy, and DeepSeek's Open Platform Terms.
5. How we use information
- To provide the Fruit Besties chat experience and generate responses.
- To keep the app age-appropriate and safer for sensitive topics.
- To remember local chat context and app preferences on your device.
- To apply fair-use limits, prevent abuse, and protect service reliability.
- To respond to support, feedback, and privacy requests.
- To maintain, debug, protect, and improve the service.
6. How information is shared
We do not sell your chat messages, photos, or personal information. We do not use your chat content or uploaded photos for advertising.
We may share information with service providers that help operate Fruit Besties, including DeepSeek and OpenAI for AI processing, OpenAI omni-moderation for safety and sensitive-content review, Cloudflare for hosting and AI request routing, Supabase for limited onboarding research answers and server-side fair-use metering, PostHog for product analytics, Sentry for crash diagnostics, RevenueCat and Apple for subscription status, email/support tools, and other technical service providers. These providers process information only as needed to provide their services to us.
We require service providers that receive personal information from Fruit Besties to process that information under privacy and security obligations that provide the same or equal protection as this Privacy Policy and applicable App Store privacy requirements. We limit AI provider sharing to the information needed to generate responses, support safety checks, operate the service, prevent abuse, and troubleshoot reliability issues.
OpenAI API data is governed by OpenAI's customer/API terms and data controls; OpenAI states that API data is not used to train or improve OpenAI models unless the customer opts in. DeepSeek API/open-platform processing is governed by DeepSeek's Open Platform Terms and Privacy Policy. Fruit Besties links to these provider policies so you can review their current commitments and contact options.
We may also disclose information if required by law, to protect rights and safety, or in connection with a business transfer such as a merger, acquisition, or asset sale.
7. AI server and retention
The Fruit Besties server is designed to process chat and image requests for the purpose of returning a response. It is not designed to permanently store your chat history, screenshots, photos, or tea memory. Your ongoing chat history and selected attachments are stored locally in the app unless iCloud backup is on for your device/account.
Server systems may keep fair-use counters, request metadata, operational logs, and error information needed for abuse prevention, security, reliability, and debugging. Onboarding research and product analytics may be retained in aggregated or event form so we can understand where users drop off, which support needs are most common, and which features are useful. Support emails are retained as long as needed to respond, troubleshoot, maintain records, and comply with legal obligations.
8. Photos and permissions
Fruit Besties uses Apple's photo picker so you can choose screenshots or photos to include in a chat. The app does not request full access to your Photos library. You pick each image in the system picker, and Fruit Besties only receives the images you select.
Selected images may be compressed, stored in app-private storage, processed with on-device text recognition, and sent for AI processing only when you include them in a message. The app does not save a public Photos album copy of selected images.
9. Notifications and App Store features
The app may ask for notification permission so Fruit Besties can send helpful reminders or bestie pings in the future. iOS controls whether notifications are allowed. Fruit Besties may also use Apple-provided App Store rating prompts. These Apple features are handled through Apple's systems.
10. Purchases
Fruit Besties does not collect payment card details directly. If subscriptions or in-app purchases are offered through the App Store, purchases are processed by Apple and are subject to Apple's payment and subscription systems. We may receive purchase or entitlement status needed to provide paid features.
11. Children and age limits
Fruit Besties is intended for users 16 or older. Regional App Store age ratings may display differently in some countries or regions, but Fruit Besties requires users to be at least 16. The app is not intended for children or for users under 16. If you believe a child under 16 has provided personal information to Fruit Besties, contact us at hi@fruitbesties.com.
12. Your choices
- You can choose not to add photos or screenshots.
- You can turn off notifications in iOS Settings if you previously allowed them.
- You can clear local chat data in the app settings.
- You can turn off iCloud backup in the app settings if that feature is available to you.
- You can use the account/data reset flow to delete local app data and attempt to delete the Fruit Besties iCloud backup.
- You can contact us to request access, correction, deletion, or help with privacy questions.
13. Changes to this policy
We may update this Privacy Policy as Fruit Besties changes. If we make material changes, we will update the date at the top of this page.
14. Contact us
Email: hi@fruitbesties.com
Website: https://fruitbesties.com/